How do I return?

If you wish to exchange for a different size, or are not satisfied with your items, you have 30 days to return them to us.

All you have to do is follow these 5 steps:


  1. Scan the QR code found on the accompanying delivery note. You can also follow this link: Create Return Label

  2. Enter Order number + Postal code (must match as written on the order)

  3. Select products for return + fill in the reason as well as action and shipping information.

  4. Press "Finish & get return label". A new tab will then open with a return label which can be printed. Some freight forwarders offer printing when handing in the package to the parcel shop.

  5. Place the goods in the package's original packaging, put the return label on the closed package, and hand in the package to your nearest parcel shop or post office.

When we receive the package in our warehouse, we carry out the requested action, and you either get your goods exchanged or get your money back.

It hardly gets any easier.

FAQ

I have lost my delivery note and have no QR code I can scan.

Should you have lost your delivery note with the QR code, or you cannot get it to work, you can instead follow this link: Create Return Label Here.
Should this not work either, write to us at support@molecule.dk and we will help you!

How long will it take?

We handle exchanges/returns at least once a week, which is why it takes a maximum of one week from when we receive your return package until the action has been carried out.

When will I get my money back if I regret my purchase?

If you regret your purchase and send the goods back to us, you will of course get your money back.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 7 days from the day on which we have received your message that you want to cancel your purchase.

We return the money with the same means of payment that you used for the purchase. We can withhold payment until we have received the item, unless you send us documentation that you have returned it.